ROXANE LOEHMANN

When we enter into a relationship with a managed services client, there are numerous team members involved in making that partnership flourish. Roxane is responsible for the team that is managing and monitoring every ticket that comes into our help desk board, making sure they are dispatched to the correct technician based on expertise and availability while also guaranteeing they are worked properly from start to finish. Roxane makes sure the team is meeting client and our internal SLAs, while properly communicating with the end users and lead contacts about any issues that may arise.