Depending on your point of view, IT is either a necessary evil or a boon for business. But whether you embrace your technology reluctantly or whole-heartedly, your environment can be unpredictable, and that’s where help desk support comes in.
Some businesses have an internal help desk team, but these often double as an internal IT staff that has other pressing matters at hand. Due to this, basic troubleshooting services might not immediately be available to the average employee. This can put a damper on productivity, especially when the problem prevents the end user from accessing their workstation or mission-critical applications, which could lead to high levels of frustration.
Consuro realizes that when you have a problem, it needs to be resolved as soon as possible. This is why we offer outsourced help desk services for small and medium-sized businesses like yourself. Here are three benefits of Consuro’s managed help desk support service.
Remote Tech Support
How often have you been on a business trip and your technology starts to act up? One of the most efficient ways of experiencing help desk support is through our remote support solutions. Most of the time, problems with technology can be diagnosed and resolved remotely. These measures allow us to assess your technology problems without an on-site visit. This makes life easier for both parties involved. You get immediate and efficient assistance with your problem.
Our Service Never Rests
You’ve undoubtedly experienced technical issues, but what happens when you can’t get a hold of tech support? If your IT staff is bogged down by their daily duties, we’re available to assist inexperienced and seasoned technology users alike. For our monitoring customers, we monitor environments, 24×7, and our managed services customers have access to live phone support 7a-12a CST each day.
No Unexpected Bills
If you’re using standard technology support, they likely charge by the hour. This means that businesses that experience a lot of tech troubles will quickly accrue a hefty bill that doesn’t necessarily reflect resolved issues. Most technology support hotlines will try to milk your team for all they’re worth when they have a technology issue. Instead of concentrating on helping your team fix problems and ensure they don’t happen again, these technology companies typically follow a break-fix business model.
Consuro Managed Technology practices the exact opposite business model. In our eyes, there’s a mutual benefit to having your technology problems fixed the first time. You get the reassurance that the problem won’t reoccur, and we gain the satisfaction that we’re providing the best service possible for our clients. We pride ourselves in our work ethic, and as long as you’re succeeding in your business endeavor, so are we.
Quality help desk support doesn’t have to be difficult to find. Contact Consuro today to find out more about remote tech support.